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Fee Payment and Refund Policy

Fee Payments and Options

1)   All amounts are stated in Australian Dollars unless otherwise stated.

2)   Course fees are required to be Paid in Full prior to commencing studies. Alternatively, a direct debit instalment agreement with CCO’s nominated agent/s, may be negotiated.

3)   In cases where a direct debit instalment agreement has been negotiated you must:

a)   complete any paperwork requested by CCO and its nominated agent/s,

b)   pay the required deposit prior to system access being granted;

c)   pay all such instalments on or before the due date,

d)   If you wish to purchase additional printed materials, this must be paid in full prior to system access being granted. Alternatively,  printed materials can be purchased at a later date, at which time, full payment of the printed materials will be required prior to issue.

Please note that no cash or personal cheques are accepted

 4)   In cases where a direct debit instalment agreement has been negotiated and you miss one or more instalments by the due date, CCO and/or its agent will provide you with notice to remedy this.

If you do not pay the outstanding instalment/s within 5 working days or of such notice being provided to you, or agree to a payment plan with CCO and/or its agent/s to clear monies due, CCO reserves the right to:

a)   restrict access to course materials

b)   withhold grading of assessments and testamurs;

c)   withhold provision of course materials;

d)   notify relevant credit agencies of your default;

e)   charge you an additional administrative fee as outlined in the Schedule of Supplementary Fees to cover costs.

f)   If you are in arrears with three or more instalments, the total outstanding balance of the Course Fee may become due and payable at CCO’s sole discretion.

 

Direct Debit Instalment Agreement

Please be advised that this convenient method of payment of your course fees does not remove your legal obligation to pay fees in their entirety, should you wish to discontinue your studies prior to full payment of course fees due. You will still be liable to pay any and all outstanding fees to CCO.

 

Cancellation and Refunds

5)   CCO has a cooling-off period whereby refunds are allowed for any reason, including change of mind, known as the ‘Refund Period’.

6)   The ‘Refund Period’ is defined as five (5) calendar days from the Agreement Date. The first day of the Refund Period commences the day of the Agreement Date.

7)   The ‘Agreement Date’ is defined as the date the terms and conditions that were agreed upon at the time the student submitted their enrolment information.

8)   If you wish to terminate your studies before the completion of your course, you must first complete a CCO Cancellation Form, available from our website and support team. In cases where a direct debit instalment agreement has been negotiated, you will still be liable to pay any and all outstanding fees to CCO.
This method of payment of your course fees does not remove your legal obligation to pay fees in their entirety. CCO reserves the right to pursue to recovery of any and all fees owed by any and all means legally allowable.

9)   No refunds will be issued for cancellations outside of the Refund Period

10)   For refund applications withinthe Refund Period, the CCO Request for Refund form must be received by CCO, within the Refund Period.  A refund of the course fee, less the applicable Administrative Fees as outlined in the Schedule of Supplementary Fees, will only be issued if all above criteria has been met and the student has no previous outstanding monies with CCO.

11)   If you do not notify CCO in writing within the Refund Period, you will not be eligible for a refund and, in cases where a direct debit instalment agreement has been negotiated, you will still be liable to pay any and all liable to pay the course fee to CCO in full, unless otherwise stated in the terms of this Agreement.

12)   All refunds will be paid to the person or organisation that originally paid the fees.

13)   Refunds will be paid within four calendar weeks of the date the request is received.

14)   This refund policy does not remove your right to take further action under Australia’s consumer protection laws.

 

Changes during your studies

15)   CCO is a Registered Training Organisation and is governed by regulations with which CCO must comply. You acknowledge that CCO may be required to make changes to your course (including units, learning materials and assessments) and the CCO Student Policies and Procedures from time to time.

16)   Apart from, and in addition to, changes that may be required under clause 15, CCO may make changes to your course (including units, learning materials and assessments) and the CCO Student Policies and Procedures from time to time.

17)   If a material change is made pursuant to clauses 15 or 16, then CCO will:

a)   Provide you with 14 days' notice by electronic communication of the change; and

b)   Work with you to address any potential disadvantage as a result of the change, which may include:

i)   Extending the Maximum Duration of your course;

ii)  Providing additional learning support services;

iii) Facilitating your transfer to a different CCO course; or

iv) Providing you with the option to complete an older version of the course (subject to availability and compliance with relevant regulations).

18)   If a material change is made pursuant to clause 16, and that change results in disadvantage which is unable to be addressed by clause 17, you may apply for Special Consideration under clause 20.

19)   CCO may also update the Schedule of Administrative Fees without notice.

 

Special Consideration

20)   CCO understands that some students may experience:

a)   prolonged difficulties that may impact on their ability to complete their course; or

b)   a significant disadvantage as a result of a course change due to updates in the training packages under clause 16 which cannot be addressed under clause 17.

21)   In such cases, students should apply for Special Consideration. To apply for Special Consideration, you must:

a)   be up to date with all Course Fees; and

b)   submit a Special Consideration Request Form to CCO, including the relevant sections completed by a Medical Doctor (where applicable) and any other requested additional supporting documentation.

22)   CCO may grant Special Consideration in circumstances where:

a)   you satisfy the criteria set out in clause 21 above; and

b)   you have applied for and been granted a Course Deferral and the circumstances under which you were granted a Course Deferral are continuing and serious circumstances which will materially affect your ability to continue with your course; or

c)   there has been a material change to your course under clause 16 resulting in material disadvantage to you which cannot be addressed under clause 17.

23)   If Special Consideration is granted, CCO may agree to:

a)   an extension of the duration of the course;

b)   provide you with additional support services;

c)   release you from the payment of future instalments; and/or

d)   grant a pro rata refund of the Course Fees (taking into account the portion of the course that has been completed and the costs associated with the provision of learning materials).

24)   Without limitation, Special Consideration will not be given if:

a)   you change jobs;

b)   your work hours change;

c)   you move address (including interstate or international moves);

d)   your course changes under clause 15  as a result of a regulatory change governing CCO ;

e)   you find the course more difficult, time consuming or stressful than you had expected; or

f)    you are made redundant, retrenched, or otherwise resign from or terminate your employment or have your employment terminated.

 

Exceptions

In the unlikely event that CCO is unable to deliver your course in full:

25)   You will be offered a refund for the part of your course that has not been assessed.

26)   The refund will be paid to you within two weeks of the date on which the course ceased being provided

27)   Alternatively, you may be offered enrolment in a suitable alternative course at GCA at no additional cost to you.  You have the right to choose whether you would prefer refund for the part of your course that has not been assessed or to accept a place in another course.