CCO is committed to the flexibility of learning practices and as such has reasonable terms under which a student may transfer their course, defer their studies or request for an Extension
Applying for a Course Transfer
1) CCO understands that some students may wish to pursue an alternative course after commencing their studies with CCO. In such cases, you can apply for a Course Transfer
2) Applications for a course transfer must be made using the Application for Transfer Form, available at /students/policies-and-forms/
3) Applications will only be accepted if received at CCO within 28 calendar days of the Agreement Date of the course from which the student is transferring. Students may transfer courses only if the following conditions are met:
a) Be up to date with all Course Fees
b) The student has not distributed or otherwise irreversibly used the course material provided
c) The Application for Transfer fee is submitted with the application
d) If the fees for the new course are greater than the fees already paid for the existing course, the student must pay the difference prior to the commencement of the new course, or arrange an additional instalment payment to cover the difference
4) The Application for Transfer fee is listed in the Schedule of Supplementary Fees available at /students/policies-and-forms/ and is non-refundable.
5) A Course Transfer Request will be approved if:
a) you satisfy the criteria set out in clause 3 above;
b) you meet the entry requirements for the course you wish to transfer to;
c) you have not previously been approved for a Course Transfer;
d) the course you wish to transfer to is taking new enrolments; and
e) you pay the Transfer Fee as outlined in the Schedule of Administrative Fees
6) Successful applications for course transfer will enable the student to apply fees paid, less the Application for Transfer fee to the new course.
7) If the fees for the new course are greater than the fees already paid for the existing course, the student must pay the difference prior to the commencement of the new course, or arrange an additional instalment payment to cover the difference
8) If the fees for the new course are less than the fees already paid for the existing course then the student may use the difference between the current Course Fee and new Course Fee towards a future course with CCO. Any such future course must be commenced within 6 months of the completion of the new course.
9) Should there be a reduction of the fees of your course, caused by a transfer you will still be required to continue to pay your instalments at their current rate for the remainder of the instalment agreement.
10) For the avoidance of doubt, Course Fees will not be refunded as a result of a course transfer.
Deferring Your Course
CCO understands that students may encounter difficulties or changed circumstances that could impact on their ability to pursue their studies. In such cases, students should apply for a Course Deferral
1) Students may apply to defer their course for a period of up to 6 months. During the time the course deferral is in place:
a) Students will not have access to the online course material, assessments, assignments or other online resources
b) Will not have their assessments or assignments graded or be able to receive academic support
c) The course the student is enrolled in may change, be upgraded or may cease to exist
2) Students may apply for deferral on the Application for Course Deferral Form available at /students/policies-and-forms/ which must be submitted to CCO along with the Application for Deferral fee. The current fee is listed on the Schedule of Supplementary Fees available at /students/policies-and-forms/ and is non-refundable. The fee may be waived by CCO if the application is being made on compassionate grounds.
3) Deferral and fee waiver will be granted at the sole discretion of CCO.
4) If a student is not up to date with Course fees at the time of Deferral Request, any fees outstanding must be paid in full prior to Deferral being granted. If payment is not made, CCO reserves the right to action accordingly and in line with our policies.
5) Recommencement of the course may be enabled by contacting CCO Support at email@example.com or on 1300 373 365.
6) In the event that upon recommencement the course has changed through upgrades to course material or upgrade to qualification in a national training package, or an upgrade to a national training package itself the student may be re-enrolled in the new course. If there is a difference in fees between the course the student was originally enrolled in and the new course, the student will need to pay the difference before recommencement. This fee may be waived if the application was made on compassionate grounds.
7) In the event that the course is discontinued CCO may, at its sole discretion, offer the student transfer into a similar course or a credit note for the unused parts of the course. The credit note may be used within 90 days of the date of issuance, after which time it will expire.
Request for Course Extension
A generous amount of time is granted by CCO for the completion of each course. At the end of a course, access to online course material, assessments, assignments and other online and support resources are usually no longer made available to the student.
1) A student may apply for an extension to the time allowed to complete a course only if the following conditions are met:
a) Have paid all Course Fees;
b) Complete the Application for Course Extension available at /students/policies-and-forms/ and must be submitted with the appropriate fee. The fee is listed on the Schedule of Supplementary Fees available at /students/policies-and-forms/ and is non-refundable.
2) Applications are considered on their merits and extensions are granted at the sole discretion of CCO.
3) An extension of time is only permitted once and for no more than 50% of the original course duration.
4) The fees and limit to the time extension may be waived by CCO, at its sole discretion if the extension is required because of a disability, misadventure or circumstances of misfortune outside the control of the student.